Patient Relations

OVERVIEW OF SERVICES

• Provides support, non-medical information, and assistance to patients and families
• Serves as liaison between the hospital and patients/families. Patients may contact the Patient Relations Coordinator if they have any concerns or if they’d like to offer positive feedback.
• Provides Physician Hotline phone number (408) 283-7603 for physicians to call from the hospital, office or home regarding their concerns
• Coordinates Patient Satisfaction Program for hospital
• Provides notary services for patients and families
• Handles lost property for patients
• Coordinates Translation Program at hospital (Language Line and outside translators) for non-English speaking and hearing impaired patients, families and visitors

KEY CONTACT

Kathy Harlan,
Director of Risk Management/Legal Services
408-947-2583 | kathyharlan@dochs.org